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Getting Started
How many magazine issues do I get during my 30-day free trial?
As a subscriber, when and how do I get the latest issue?
I'm visiting your newsstand at nextissue.com, how do I download the Next Issue app?
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Supported Devices
Android™: Can I use my Android phone to read magazines with Next Issue?
Does your service work on the iPad, Nook, Kindle, Touchpad or Playbook?
What tablets are supported by the Next Issue app?
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Magazine Subscriptions
As an existing print subscriber, how do I subscribe to my free or discounted digital subscription?
How do I cancel my subscription or free trial?
What if my favorite magazine is not available?
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Managing Library, Storage and Downloading
How can I sort titles in the library?
Why do I have the option to select auto-download in settings when I only purchased a single magazine issue?
Why can't I delete just one magazine from my tablet?
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iPad®
How can I read my magazines offline?
Why can't I delete just one magazine from my tablet?
How does ‘Storage’ management work?
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Windows® 8
Windows® 8: Back issues of each title only go back to January 2013, while titles on iPad and Android tablets go back further. Why?
Windows® 8: Inside the magazine’s page carousel, when I touch the section labels at the top, the page thumbnails disappear or don't animate.
Windows® 8: How do I navigate a page that’s magnified using zoom? I don’t have a touchscreen, and clicking and dragging the mouse doesn't work.
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Android™
How can I read my magazines offline?
Why can't I delete just one magazine from my tablet?
How does ‘Storage’ management work?
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Reading Magazines
How can I read my magazines offline?
Why does it take 5 seconds for my magazine to come up after I tap on the cover?
If I tap to read a magazine, I sometimes see pages not loading… will they eventually be available?
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The Next Issue Android™ Upgrade
Android™: Will the Samsung Galaxy Tab with Android 2.x work with the new version of Next Issue?
Android™: How do I know what version of Android I have?
Android™: Why did Next Issue discontinue support for Android 2.2 and 2.3?
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Gifting
I get the error message "Something failed trying to load this page. please refresh and try your purchase again" at the Next Issue store, why?
I get the error message "403 Forbidden" when I try to email or print a gift after purchasing it, why?
I get the error message "400 Bad Request" when I try to print a gift to PDF after purchasing it, why?
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Account/Billing
How do I change my email address, password and security question?
I forgot my password, how can I reset it?
What does Automatic Renewal mean with regard to billing?
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Other
How do I turn on/off email/tablet notifications of new issues?
In the newsstand on nextissue.com, when I choose a magazine that I have already purchased, I see a button that says “You Own This - Read In App” but it is not clickable, what do I do?
Android™: I have a problem not mentioned here, what else can I try before contacting support?
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Known Issues
Android™: Is Better Homes and Gardens, Car and Driver or ELLE available for 7”
Is the Next Issue service available outside the U.S. / internationally?
Android™: At times I find the Next Issue app appears to be crashing, what can I do?
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